Meg B I'm baffled by the 5 star reviews, but I'm here to hopefully save folks from believing the reviews! I chose here because of the reviews that claimed this store was different than the other scratch & dent stores.Everything started great. Owners were super nice. He was patient and helpful, took the time to listen to what I was looking for...we even talked about some recent difficult times my family had experienced. I spent 10 minutes showing him the intricacies of delivering to my home, where the driver has to go (different from GPS), the difficult access to my house, with assurances he'd go over the details with the driver. Also assured me that I would have no additional expenses, all needed parts were covered, etc.Driver calls. I explain the delivery situation. He said the owner didn't tell him any of this. He next asked if I knew I had to directly pay him an extra $45 for parts & labor. Thus commenced a pretty negative interaction, for which he eventually apologized. Then he saw the delivery access and was whining like a teenager. So bad, that his partner had to encourage him to just get moving and get it done.He was also so late (so many excuses) & throwing such fits, I told him to forget hooking up the water line and we would.He had bought the wrong part. So we had to buy it ourselves and do all the work.As the months rolled by I felt like the fridge wasn't working properly, but as I wasn't storing much more than things overnight, or sodas, nothing very perishable, I thought it was my imagination. The ice maker started melting and refreezing, thus jamming the cubes, and I started to have things spoil after 2 days. Still thought I'd bought bad meat or veggies, til finally I started a warranty claim in January, a few months later.I am not at one month into the claim, and it's not fixed. No one can find a part, and I've been informed that it's refurbished. I was under the understanding that it was only scratch/dent. The fact that it's refurbished is NOT clearly stated, or I never would have bought this thing. I have special health needs and can not store my food in my "brand new", slightly scratched refrigerator, and I'm getting assigned to multiple servicers for this horrible purchase with no resolution.STEER CLEAR. It's absolutely not worth few hundred $$ of savings!Reporting to BBB next
