FAQs

We are family owned and operated and our goal is become your favorite appliance store. We are here to help you find the right appliances for your needs and at low prices everyday with customer service to back it up. All of our appliances are tested before going to your home and includes a free 1-year warranty. Services we offer range from delivery, install, haul away, 45-day holds, purchase options and extended warranties. With us, appliance shopping is easy breezy, hassle-free. Everyone is welcome as we preserve a culture of diversity, inclusion and anti-discrimination throughout our company. We offer the level of quality products and service we expect when shopping, so we are here to listen and continue to grow to benefit the community.

Scratch & Dent Appliances are appliances that either leaving the factory or enroute to home delivery, acquired a scratch or dent on the exterior. When this happens, the items are sent to us, where we evaluate the cosmetic defect and discount them accordingly. The appliances are in perfect working condition and sometimes marked down to even 50% off the normal price.

We receive new inventory every month! Follow us on Facebook and Instagram to find out the exact day our Truck arrives so you can be the first to shop from our new arrivals.

We specialize in Scratch & Dent Appliances, so once we receive an appliance, we thoroughly test and evaluate the appliance. We take all the damage into account when we do our pricing, so we do not negotiate on prices.

Delivery fees are based on mileage up to 40 miles. Delivery over 40 miles is available, contact us for more info. Same Day Delivery starts at $150 based on availablity. Installation fees vary per item and may require new accessories such as waterlines, dryer vent ducts, powercords, etc. Accessories can be purchased in-store. Haul Away fees start at $50 per item. We will haul away and recycle appliances when we deliver a new replacement one. Original appliances must be removed prior to installation (unless Haul Away is included). Complimentary 45-Day Holds for purchased items. We will hold your item(s) until you're ready to pick up or delivered. Same Day Pickup, bring your truck and we'll help you load! Bring straps to secure in place. Drive carefully, customer is responsible for any damages during transport.

We have partnered with a few companies. Easy application process- simply fill out an online application and wait to receive approval. The whole process is fast and only takes a few minutes. You can get the application in-store via QR code or we can text you.

Every appliance includes a free 1-year warranty. We have partnered with a third-party company, CPS Central to provide you with warranty solutions. All appliances come with 1-year warranty and extended 4-year warranty available. CPS will send a local authorized technician to evaluate and repair. Each service request is $99 deductible, parts and labor are covered.

Our address is 349 Copperfield Blvd, STE F, Concord NC 28025. We are located in the same shopping center as K&W Cafeterias and LongHorn Steakhouse. Store Hours Mon-Sat 11-630p Sun 12-5p Holiday hours will differ. Check our google business page for the most up-to-date hours.

We do not ship at this time. To find a store near you - https://a4l.com